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Photo of a group of blind and visually impaired visitors during a tactile visit
Discover everything you need to know before your visit to the Museu Nacional Ferroviário (National Railway Museum)

Museum Accessibility

Miscellaneous Information

  • The Museum’s staff are at your disposal at any time during your visit;
  • Museum maps are available at reception;
  • The Museum has a visitor guide written in very clear language;
  • The Museum has an informative introduction video for visitors. Visitors can watch the video in a room located to the left of reception. The video is in Portuguese, with Portuguese and English subtitles. A translation into International Sign (IS) language is also available.

Photo of a group of blind and visually impaired visitors during a tactile visit

Accessible Parking

Free parking is available for persons with reduced mobility at the entrance of the Museu Nacional Ferroviário – Rua Eng.º Ferreira de Mesquita.

Visitors with reduced mobility, who travel by train to Entroncamento station, can be assisted by our staff, who can accompany them from the station to the Museum's entrance. Assistance services can be arranged by contacting the museum in advance. Please contact us at servicoaocliente@fmnf.pt.

Photo of a group of blind and visually impaired visitors during a tactile visit

Accessible Way

The route visitors make through the Museum complies with the European Accessibility Standards. Therefore, there are ramps and lifts to facilitate access with wheelchairs and prams. However, due to certain particularities of the Museu Nacional Ferroviário there are some physical obstacles that may constrain visitors, namely, rail lines and some protruding objects.  Thus, we have devised a route dedicated to all people who have some kind of temporary or permanent physical disability.

Map of the route acessible to the museum
1
Sala obscurecida

Darkened Room

Pay attention to the obstacles

For a better adaptation to the visibility conditions, we advise you to close your eyes before entering. Once inside the room, wait a few seconds before opening your eyes again.

Avoid looking directly at the light sources and blink for 30 seconds, making your eyes move around the room without fixing any specific point.

2
Porta horários - Nave 2

Timetable - Wing 2

Protruding objects

Some items in exhibition have protruding elements.

3
Prensa . Nave 2

Press . Wing 2

Protruding objects

Some items in exhibition have protruding elements.

4
Maca . Nave 4

Stretcher . Wing 4

Protruding objects

Some items in exhibition have protruding elements.

5
Espaço lounge

Lounge space

Pay attention to the obstacles

At the lounge you can sit, read a magazine, take a photo. However, mind the step between the floor and the raised platform.

Rotunda locomotivas
1
Carris no pavimento

Rails on the floor

Pay attention to the obstacles

In this area, the floor is uneven due to the presence of built-in rails and wooden sleepers.

2
Tampões de choque

Buffer stops

Pay attention to the obstacles

When going around the locomotives you should pay special attention to the buffer stops protruding from their ends

Download File (1.0Mb)

  • Rails on the floor
  • Buffer stops


Accessible toilets and baby changing stations

The Museu Nacional Ferroviário has accessible Toilets in all its premises. The accessible Toilets also have baby changing stations.


Lifting platforms

The Museum has a lifting platform to help visitors view the interior of the Royal Train. This lifting platform can be also be used for viewing the interior of other carriages. All you need to do is ask our Staff.


Guide dogs

Guide dogs are welcome at the Museu Nacional Ferroviário. The Museum has properly signalled pet water stations.


Cloakroom

The Museu Nacional Ferroviário has a cloakroom next to Reception.

Wheelchairs

The Museu Nacional Ferroviário has wheelchairs that can be requested at Reception. If you need a wheelchair and are not near reception, please ask one of our members of staff for help.  We will be very pleased to help you.


Lift

The Museu Nacional Ferroviário has a lift that allows access from the ground floor to the first floor of Wing 13. This lift complies with accessibility standards, allowing for the entrance of people in wheelchairs. It has a audible warning signal and a control panel located at a height that allows shorter people and wheelchair-bound people to easily operate it.


Blind and visually impaired visitors

The Museu Nacional Ferroviário has audio guides with audio descriptions in the following language portuguese.